Terms and Conditions of Service - Furber Roofing - Wirral Roofers

Definitions

Company: Furber Roofing Ltd.
Client: The person or organization hiring Furber Roofing Ltd for roofing services.
Work: Roofing services as outlined in the written agreement or quotation.
Contract: This document and the associated quotation.

1. Agreement

By proceeding with the roofing services provided by Furber Roofing Ltd, the Client acknowledges they agree to be bound by these Terms and Conditions.

2. Pricing and Payment Terms

• The Client agrees to pay the total price as specified in the written quotation or contract, plus any agreed additional works.
• A deposit may be required before work begins, as agreed upon in the quotation.
• Final payment is due within 7 days of the completion of the work, unless otherwise agreed in writing.
• Payments must be made by bank transfer, cheque, cash, or debit card. Any other payment method, such as credit card, must be mutually agreed upon in writing before works commence.
• Late Payment: If payment is not made by the due date, the Company will issue a reminder notice. If payment is not received within 7 days of this reminder, the Company may take further action, including involving a debt recovery agency or legal proceedings. The Client will be liable for any associated costs.
• In the event of late payment, the Client agrees to pay an interest charge of 5% per calendar month on any outstanding balance beyond 30 days of completion.
• The Company reserves the right to take further legal action to recover unpaid amounts.

2. Scope of Work
The Company will perform the roofing work as stated upon in the quotation or contract provided. This includes, but is not limited to, roof installation, maintenance, and repairs.

During the roofing project, unforeseen issues may arise that were not visible or identifiable at the time of the initial quotation. These may include, but are not limited to, structural damage, rot, leaks, hidden faults, or other repairs necessary to complete the project to a safe and satisfactory standard.
If such additional work becomes necessary, the Company will notify the Client as soon as reasonably possible and provide a revised quotation or estimate for the extra work required. In emergency cases where immediate action is needed, verbal approval may be sought, and the Client agrees to the additional work without a cooling-off period, understanding that delaying such work may leave the property exposed to further damage.
The Client agrees to pay for any additional services, materials, or labour not originally included in the scope of work, provided that the Client approves the revised quotation in writing or verbally in urgent situations. Failure to approve necessary additional works may delay the project or result in substandard or incomplete work.
The Client acknowledges that refusal to approve necessary additional works or delays in providing approval may compromise the safety, quality, or integrity of the project and will void any warranties or guarantees provided by the Company.
The Company is not liable for any consequential damage to the property or interior items arising from the need to carry out unforeseen works or from water ingress, regardless of whether such ingress was caused during or after the works.

4. Client’s Responsibility to Report Issues

The Client must inform the Company of any issues, defects, or concerns arising from the work completed within 48 hours of becoming aware of the problem.
Failure to notify the Company within 48 hours of the issue arising will mean the Company cannot be held liable for any additional damage resulting from the unreported issue.
The Client acknowledges that if they fail to report a problem within the specified timeframe, the Company cannot accept responsibility for any further damage or deterioration that may occur.
Failure to report issues within this timeframe may result in additional charges for remedial work.
The Client is responsible for taking all reasonable steps to mitigate any potential losses caused by water ingress or damage during the course of the work. This includes, but is not limited to, moving or covering furniture, electronics, and valuables within the work area, as well as protecting any areas susceptible to water damage.
Furber Roofing shall not be responsible for any internal damage or “making good” works, including redecoration, repairs to ceilings, restoration of interior finishes, or other damages caused by the necessity to carry out the roofing works or water ingress during the project.
The Client is responsible for taking all reasonable steps to mitigate potential losses caused by water ingress or damage. This includes, but is not limited to, moving or covering furniture, electronics, and other valuables in areas at risk.

6. Completion and Inspection

The work is considered complete when the roofing services are finished as per the agreed scope of work, and the Client has been notified of its completion.
The Client is responsible for inspecting the work upon completion and notifying the Company of any concerns or issues within 48 hours. Failure to raise any concerns within this period will be considered as acceptance of the work as satisfactory.
Furber Roofing shall not be liable for any internal “making good” including redecoration, repair to ceilings, or reinstatement of finished surfaces where such damage results from either the performance of the roofing work or water ingress during or after the works.

7. Warranty

Where the Company provides a specific written guarantee/warranty (as stated on the written quotation) on the work performed this will cover defects in materials or workmanship.
Where the work is not covered by a specified guarantee/warranty as stated in the Company’s written quotation, a standard 12-month workmanship warranty will apply.
Warranties and guarantees will only be issued and valid upon payment of the full balance due and if full payment is received within 30 days of completion.
A written warranty/guarantee must be produced by the Client should it be requested by the Company. If no specific written guarantee is presented, then all works will be assumed to have been covered by the standard warranty/guarantee period.
Warranties and guarantees will not apply to any work valued under £500.
Warranties and guarantees do not cover any exclusions or restrictions explicitly stated in the written quotation and standard exclusions.
Any specific exclusions stated on the quotation will supersede standard or written warranties/guarantees.
Warranties and guarantees are non-transferable

Warranty Exclusions
All of the Company’s warranties and guarantees do not cover:

Damage caused by natural disasters, extreme weather conditions, or unforeseen environmental factors (including, but not limited to, flooding, lightning strikes, high winds, earthquakes, and other Acts of God).
Damage due to structural movement, subsidence, or pre-existing defects in the property.
Any modifications, alterations, or repairs carried out by third parties without the Company’s written consent.
General wear and tear, including natural material degradation over time.
Damage caused by lack of proper maintenance, neglect, or misuse of the roofing system.
Issues arising from blocked or poorly maintained gutters, drains, or surrounding roofing structures.
Damage caused by foot traffic or heavy loads placed on the roof after completion.
Damage caused by defective areas such as adjoining roof coverings, abutment walls, etc.
Damage caused by animals, pests and vandalism.
Any consequential damage to interiors or possessions due to roofing issues.
Damage caused by water ingress during roofing works.
Internal making good, redecoration, or repair of finishes resulting from water ingress or performance of the works.

8. Liability

The Company is fully insured for the work it performs. However, the Client is responsible for any damage or loss caused by their own actions or negligence.
The Company will not be liable for any damage or injury arising from events outside of its control, including but not limited to extreme weather, supplier delays, illness, accidents, access issues, or other force majeure events.
The Company shall not be held responsible for any delays in completing the works where such delay is due to circumstances beyond its reasonable control.
To the fullest extent permitted by law, the Company’s total liability for any claims arising from or relating to the work, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Client under this agreement.
The Company shall not be responsible for any indirect, consequential, incidental, orpunitive damages arising out of or related to the work, including any loss of profits, business interruption, or loss of data.

9. Access and Site Conditions

The Client is responsible for ensuring safe, adequate, and timely access to the site. Any delays or additional costs resulting from restricted access, obstructions, or unsafe conditions shall be the Client’s responsibility.
The Company reserves the right to cease work until suitable access or conditions are restored, with any associated costs borne by the Client.

The Client is responsible for ensuring that the property is safe for work to commence. This includes, but is not limited to:

Ensuring clear access to the work area.
Securing pets or children away from the work site.
Removing any personal property that may be at risk of damage.

10. Expected Project Timelines

The Company will aim to complete the work within a reasonable timeframe, unless there are unforeseen circumstances or additional work required. If the work is delayed due to weather conditions, material shortages, or other factors beyond the Company’s control, the Client will be notified promptly.

11. Photographic Records

The Company reserves the right to take photographic or video records of the work for documentation, quality control, and marketing purposes, unless otherwise agreed in writing with the Client.

12. Cancellation and Rescheduling

The Client may cancel or reschedule the work by providing at least 48 hours’ notice to the Company. In the event of cancellation, the Client may be liable for any costs incurred up until that point and any restocking charges.
If the Client cancels or reschedules within less than 48 hours, the Company reserves the right to charge a cancellation fee of 5% of the total project cost.
If the Client cancels works where materials have been ordered, the Company reserves the right to charge for these materials in full.

13. Subcontracting

The Company reserves the right to subcontract all or part of the works. Responsibility for the quality of subcontracted work remains with the Company.

14. No Responsibility for Pre-existing Conditions

The Company shall not be liable for defects or failures arising from pre-existing conditions, structural faults, or prior workmanship.

15. Changes and Interruptions

The Company reserves the right to charge for additional costs and delays caused by changes requested by the Client or interruptions not attributable to the Company.

16. Health and Safety

Both the Company and Client are responsible for maintaining a safe work environment and ensuring compliance with all applicable health and safety laws. The Client shall ensure that no hazardous conditions exist that could prevent the Company’s employees from working in a safe environment.

17. Termination of Contract

The company may terminate this contract by providing written notice if the client breaches any of its obligations under the agreement.
The Company reserves the right to stop work immediately if the Client fails to comply with the terms, including but not limited to non-payment or failure to maintain access to the site.
The Client will be liable for any costs incurred up until the termination date, including but not limited to work already completed and any materials supplied.

18. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to strikes, pandemics, shortages of materials, extreme weather, or other force majeure events.
Force Majeure events include, but are not limited to, extreme weather, strikes, pandemics, fire, government restrictions, natural disasters, and acts of war. If such an event occurs, the Company will promptly notify the Client and provide an updated timeline for completion.

19. Data Protection and Privacy

The Company will handle any personal data provided by the Client in accordance with applicable data protection laws. This includes securely storing and processing personal data, and only using it for the purposes of performing the work or contacting the Client about the project.

20. Complaints Procedure

How to Make a Complaint
If you are dissatisfied with any aspect of our service, you can submit a complaint through one of the following methods:

Phone: Call us at 01516912978.
Email: Send your complaint to info@furberroofing.co.uk.
In Writing: Address your complaint to:
Mr K Furber, Furber Roofing, Goodyear House, Alfred Road, Wallasey, CH44 7HY
Online: Complete the complaint form on our website at www.furberroofing.co.uk.

Please provide the following details:

Your full name and contact details.
A clear description of the issue.
Any relevant supporting documents (e.g., photos, invoices, contracts).

Acknowledgment of Complaint

Upon receiving your complaint, we will acknowledge it in writing within 5 working days.

Investigation and Resolution

A designated team manager will review your complaint.
If necessary, we may conduct a site visit or request further information.
We aim to provide a resolution within 7-14 days from the acknowledgment date.
If necessary we are to be granted access into the property to investigate.

Potential resolutions may include:

Rectifying the issue through repairs or rework.
Offering a partial or full refund where applicable.
Providing an explanation if the complaint is not upheld.

Escalation Process
If you are not satisfied with our response, you may escalate your complaint by: taking the following steps in the order:

Requesting a review by a director.
Contacting a relevant trade association such as the National Federation of Roofing Contractors (NFRC) or Trading Standards.
Seeking mediation through an independent third party.
Considering legal action as a last resort.

Complaint Closure
Once the complaint is resolved, we will, if requested, provide written confirmation of the outcome. Your feedback is valuable to us, and we may request a follow-up review to improve our services.

21. Dispute Resolution

In the event of a dispute, both the Client and the Company agree to first attempt to resolve the matter through informal discussions. If unresolved, the dispute will be referred to mediation or arbitration before taking legal action.

22. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be deemed amended or replaced to the minimum extent necessary to make it valid and enforceable.

23. Entire Agreement and No Waiver

This document constitutes the entire agreement between the Company and the Client and supersedes any prior agreements or understandings, whether written or oral, relating to the subject matter of this agreement. The Company reserves the right to update these Terms and Conditions at any time, with notice provided to the Client. Failure by the Company to enforce any of these Terms and Conditions at any time shall not be construed as a waiver of such rights.

24. Contact Information
For any questions or concerns, the Client may contact the Company at:

Furber Roofing Ltd, Goodyear House, Alfred Road, Wallasey, CH44 7HY

Telephone Number: 0151 691 2978

Email: info@furberroofing.co.uk

Acknowledgment
By proceeding with the roofing services provided by Furber Roofing Ltd, the Client acknowledges that they have read, understood, and agree to the above Terms and Conditions.